Discord users face a strange problem when making calls in which it continues to disconnect and reconnect automatically. It ruins the experience, because you miss what was said or presented during the conversation. Here are some troubleshooting tips to help solve the problem.
Discord calls are disconnected
Discord has not addressed or identified the cause of this issue, and users have been experiencing this for some time. No problem-solving method has been proven as a solution to this problem. Our advice is to go through all the troubleshooting steps below until you find one that suits you.
1. Change server area
Discord offers many server options all over the world. This is done to improve connection speed and performance by allowing users to select a server closer to their place of residence.
- Open the voice channel where you are having connection problems.
- Hover over it to find the gear icon of the settings.
- Click the icon once to open the settings.
- Under the “Overview” tab, manually select an area under the “Area Bypass” drop-down menu.
- If you stop experiencing the error of automatically disconnecting Discord calls, you can try changing the settings back to the default.
Note: Switching servers during a call will disconnect all friends for a moment. They will reconnect automatically as soon as the connection to the server is re-established.
2. Allow high quality service and priority packet service
This feature, when enabled, tells your router that audio transmissions sent by Discord should take precedence over others. This might fix the issue with disconnecting and reconnecting Discord.
- Click the settings gear icon next to your profile name towards the bottom left corner.
- Towards the bottom, replace the option “Enable high-quality parcel service priority”.
3. Restart / reinstall Discord on PC / Laptop
A bug or some random error may break the functionality. Simply restarting the app or restarting the computer can help correct such anomalies. Do not forget to save your work before you boot your computer.
If that doesn’t work, try reinstalling the Discord app on your computer or smartphone. This will update the Discord to the latest version automatically.
4. Try Discord on another platform / browser
Discord is available on desktop, mobile and browser. If it does not work on one platform, you should try another to see if it solves the problem. Try using a mobile app or maybe use Discord in your browser.
Using a browser to play Discord? If nothing else works, try using a different browser. Chromium is notorious for being slow and resourceful. Try Firefox, Edge or Brave browsers. If Discord works fine in another browser, you know it’s time to replace.
In a related comment, clearing the browser cache and cookies helps as well. Note that doing so will disconnect you from all sites, so keep all work open before doing so.
5. Check if discord servers are stuck
The problems can be that Discord is disabled. If this is the case, there is little you can do other than wait for it to return to the internet. Changing your server area, as we talked about above, may help.
6. Mark active downloads
If your computer or device is actively downloading files or running a torrent, it may cause calls to crash. Pause the downloads or wait for them to finish before reconnecting the discord call.
7. Restart the router
If there is an Internet or Wi-Fi connectivity issue on your side, restarting the router or home network may help. Depending on the manufacturer and model, your router may have a power switch, but if not, use the main power switch. If you believe this could be another problem with the router, there are ways to troubleshoot the router to locate the problem.
8. DNS flux
DNS flushing on Windows-powered computers can help fix common connection issues caused by applications. It should not take more than a few moments.
Tap Win + R Keys to open the power line and enter the command below, then press Enter.
If you are using iOS, open the console using Finder and then type the following command.
9. Disable the VPN
While using a VPN will help you protect data that can personally identify you on the Internet, it can also slow down your Internet connection, especially if you use a slow or free VPN. Because voice and video calls require a fast and stable Internet connection, try disabling your VPN to see if that solves the problem.
10. Discord Permission List in Firewall Settings
Your firewall may prevent Discord from communicating properly with its servers. This will allow you to check your firewall settings and allow access to Discord.
- Open Control Panel from the Start menu, look for “Firewall” and then open “Enable Application through Windows Firewall”.
- Click “Change Settings” at the top to make changes.
- Find “Discord” in the list of apps and services and enable it in the public and private columns. If you do not find it in the list, click on the “Allow another application” option.
- Click Browse in the popup window.
- Locate the discord.exe file in the folder where you installed it. It will most likely be on drive C where the Windows operating system and applications are installed by default.
- Use the search feature to quickly locate it and choose to add it to the firewall whitelist.
- Open the settings, go to “Security & Privacy” and select the “Firewall” tab.
- Turn off the firewall temporarily to find out if it is the firewall that is disconnecting calls in Discord. Before you can play with firewall settings, you may need to click the lock icon and verify your identity using the password.
- Click “Firewall Options,” and in the popup window, select “Automatically enable downloaded software to receive inbound connections.”
- Alternatively, depending on how you set up the firewall, click the plus icon to manually add Discord to the whitelist. You will find it under the “Applications” list.
- Select and click the “Add” button.
Hopefully Discord calls will no longer be disconnected automatically.
11. Update / reinstall network drivers
Old and outdated network and Internet drivers may also be responsible for canceling Discord calls. Learn how to update and manage Windows drivers here. macOS is different, as there is no way to interact with drivers directly as in Windows. Check for system updates.
1. Can I reconnect manually if calls fall on discord?
Yes. If your discord does not reconnect automatically, you can reconnect just as you did the first time.
2. I am facing the same problem but on Android. What can I do?
This is due to the new battery consumption guidelines. You can fix this by turning off the battery optimizer for the Discord app on your phone. The option may vary depending on the manufacturer and model of your phone. Look for it in settings.
3. Are there any third party alternatives?
If the goal is simply a connection in voice and video calls, there are many apps like Zoom and Google Meet that also allow screen sharing.
Discord is a combination of Slack, where you can create niche channels, and Zoom, where you can have audio / video calls, an array of bots and connect to many third-party apps. If this experience did not make you want to stop using it, you can learn how to set up a Discord server or learn more about some of the best servers.
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